We want you to get a hat that fits you well and you love. We know it can be hard to get just the right style and fit when you’re shopping online, which is why we offer a comprehensive fit guide, instructions for measuring your head (or someone else’s), and an in-depth materials guide. We encourage you to ask questions and take us up on a Zoom and Facetime consultation. We’re here to help – it’s our job and we love to do it. There’s seriously nothing better than knowing that our customers are walking around happy with that new hat swagger, getting compliments from strangers.
As you probably already know, we’re a small business – just a little team of four people and a mostly-retired shop dog. We just can’t offer the same return policies as the big guys but we make up for it with really good customer service. We offer exchanges but not returns. The great news is that when you exchange something your store credit is good for five years and can be used online or in-store.
How exchanges work depends on whether you’re an in-person or online customer:
For in-store purchases, bring the item(s) you want to exchange back to the store within seven (7) days of purchase. You know the drill - exchanged merchandise must be unused with tags attached and the original receipt. Please note that special orders, custom work, and layaway cannot be exchanged.
For online orders, send us a message here or by email to orders(at)brimonfifth.com within seven (7) days of receipt with your name, order number, and the reason for your exchange. Brim on Fifth does not pay for return shipping but, because we usually get a better shipping rate than the general public, we'll email you a shipping label that you can print at home. Once we received your exchange, we'll issue a merchandise credit with the cost of shipping deducted. Exchanges should be shipped in the original packaging with tags attached.